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  1. Design, development and delivery of services inclusive of people with disability
  2. Design and development of information formats for specific populations
  3. Communication strategies [eg marketing to people with disability]
  4. Consultation and evaluation of services
  5. Guest speakers / personal experience (Service Delivery and Evaluation)
  1. General Disability awareness training
  2. Specific Disability awareness training
  3. Familiarisation with communication aids and disability supports in common use
  4. Mentoring & Leadership
  5. Guest speakers / personal experience (Staff Training & Development )
  1. Design and modification of built environment
  2. Accessible equipment and machinery [e.g. ticketing machines]
  3. Consultation and evaluation of physical access
  4. Access Audits
  5. Guest speakers / personal experience (Built Environment & Equipment )
  6. Development and review of policies for Inclusion and Diversity (State Disability Plan)
  1. Legislative and Government policy framework
  2. Development and review of Disability Action Plans (DDA)
  3. Organisational structures and citizen participation [eg DACs]
  4. Guest speakers / personal experience